Greetings from Wonder People!
Kindly check again that you've correctly selected your purchase method or information or try later again to purchase in case it is because of an error not related to the game. If this continues, please send us an inquiry.
1. What OS are you using ? (Apple or Android device)
2. What is your User ID ?
* How to check User ID
> Go to Lobby / Home
> Click Game Settings
> Scroll down until you see 'User ID'
3. Are you still experiencing the same transaction error?
4. Kindly give us more detailed information regarding your concern .
(How did the purchase fail? Did you experience crashing after purchasing the package ?)
Also , kindly attach the screenshot of the receipt so we may further investigate your concern.
If you have any more inquiries and/or feedback, please let us know. Thank you.